About delivery:
We ship by Singapore Post service on aircraft. It's cheap and reliable, costs about 12 USD for a small parcel weighing up to 0.5 kg to most countries.

Singapore Post

US Deivery Rules

On average, a parcel goes 6.. 12 business days. For regions: Middle East, South America it can 4.. 5 business days longer. Shipping to Europe, especially Germany and Austria is very slow. After a quick arrival packet in the Europe, the local postal service may not do anything for a long time. Local delays can be up to 1 month waiting time.

You can choose the shipping company and the most convenient delivery option yourself. To do this, find the shipping method on the website of the carriers. Then inform us about the desired option by e-mail.

DHL UPS FedEx

Despatch Period:
We collect incoming orders during the week, then dispatch them one time in Tuesday weekly. We may delay for up to two weeks during long national holidays or weekends.

Delays:
We depend on supplies of various components from many companies, and at the moment obtaining everything without delays is a complex process. Therefore, we kindly ask for your patience if there is a delay in shipment, especially after long holidays.

Сomplex countries:
Singapore Post and other large companies do not have delivery to logistically difficult regions. In this case, you should use TEZ Parcel's service. Check for yourself (select Malaysia region) if they deliver to your city. Find out the price, timeframe and when is the closest dispatch date from Singapore. They don't ship immediately but as they accumulate, about 2 time a month. If you are satisfied with the terms, make a purchase enquiry to us.

Singapore Post и другие крупные компании не выполняют доставку в "сложные" регионы. В этом случае следует воспользоваться услугой компании TEZ Parcel. Посмотрите самостоятельно (выберите Малайзия), выполняют ли они доставку в вашу страну. Проверьте текущую цену, и когда будет ближайшая дата отправки из Сингапура. Они отсылают не сразу, а по мере накопления заказов, примерно раз в 2 недели. Если условия вас удовлетворяют, сделайте нам запрос о покупке.

TEZ Parcel

Delivery restrictions:
We are unable to deliver to internationally restricted areas. You should check in advance the possibility of delivery to the yours place. Or choose the delivery method for your case yourself.

Order rejection:
Your order can be rejected if
1. You ask to change the shipping address
2. The delivery address wrong
3. Restricted areas

Lithium batteries:
If the device contains batteries. For the 'SingPost' shipping method, the number of items containing lithium batteries will be limited to 4. You cannot order more than 4 items to be shipped in one package. If you need more than 4, should order special delivery "with batteries", for example using the DHL service.

No more than 4 lithium batteries

Address was wrong or not full:
If you do not fill in the address correctly and the parcel is returned. We will have to pay a return fee of $8 to the postal service. And we will deduct that amount at a later date.

Delay in dispatch:
If you do not fill in the delivery address completely (according to the fields specified) or give incorrect data. For example, the zip code does not coincide with the specified city, or the name of city is not specified. Delivery will be delayed until the correct data is received. Because the postal service does not allow such a parcel to processing and hold it.

Security policy:
For maximum protection of customer information, our store works on an algorithm that does not require an account registration. Your delivery address and all information about your purchases is saved only a short time until the package is delivered.
After receiving delivery confirmation, the shop delete the information in one month. Don't delete the your order receipt that came to your email. Our warehouse receive only the shipping address and payment confirmation from payment gates. We do not receive or do not see any information about your credit card.

We do not sell our products on marketplaces due to numerous issues and significant time loss in managing accounts. Marketplace interests conflict with those of independent businesses.

Marketplace focus on own profit, imposing fees and commissions that raise prices for customers and reduce our earnings. Unpredictable policies, account suspensions, and payment terms make these platforms not interested for us. If you to see our product listed on a marketplace, it is most likely offered by a third-party reseller.

Warranty
In the event of a failure within 1 month warranty period, the device can be exchanged for a new one. You should return it to the dealer yourself. In case of mechanical damage or disassembly of the product by the user, we will deduct the cost of the damaged parts and the cost of repair work. The cost of shipping both ways is pay by the buyer.

Returns
Thank you for shopping with us. If you're not satisfied with your purchase, we're here to help. You have 15 calendar days to return an item from the date you received it. To be eligible for a return:
The item must be in the same condition that you received it.
A receipt or proof of purchase is required.

Non-returnable items
We do not accept returns for the following items:
Downloadable or activated digital products
Customized or personalized goods
Opened consumables (batteries, sealed packages)
Items showing signs of use or scratched
Mechanical damaged or disassembled product

Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If return is approved, we will initiate a refund to your original payment method. You will receive the credit within 5 business days, depending on your bank’s processing times.

Exchanges
We only replace items if they are defective or damaged. To request an exchange please contact with support.

Shipping costs
Shipping costs are non-refundable, returns are to be paid by the buyer.

How to return an item
To initiate a return, contact our support team.

Payment methods:
We use a variety of payment providers to make it possible to purchase our products in different regions of the world. You can choose the option that is most convenient for you and minimize payment processing fees. The store automatically calculates currency exchange rates at the time of purchase. You can use:

1. Credit / Debit Card Payments
2. Online Payment Services
3. Digital Wallet
4. Direct Bank Transfer

Select your preferred method or payment gateway from the store's payment selector.

The price in your currency:
In our store are listed prices in the US dollars. When making a payment, your currency will be converted to the SGD by the payment system. The commission depends on the method and system of transfer, and they set the fee themselves. Our online store adds a commission for processing the payment and currency conversion by the payment system. If you choose your own payment method, you will need to cover the commission fees yourself. We must receive the full cost of the item plus shipping, as indicated during shop checkout page.

Antom Global:
The Alipay International company. You can enjoy their service around the world. Available for: Latin America, Asia Pacific, Brazil, China, Philippines, Indonesia, Malaysia, Thailand, Vietnam, India, Italy, South Korea, Kazakhstan, Mongolia. The provider have integration with major national payment systems and bank`s. Check your country and your bank in the list of supported ones: Antom Services

PayPal:
PayPal the most convenient, fast, and reliable method. Place your order. Then store send you a payment link with payment ID. Then should log in to your own PayPal account and pay it. We include all PayPal fees in the order price. Possible use any available currency supported by PayPal. If it matches with our store’s preferred currency list, you can avoid PayPal’s internal currency conversion fee. Works well for the US, Canada and Europe.

Revolut:
Revolut It's not stable. You'll probably be able to topping up our card from your card. But this depends on European regulations. Many European governments do not allow you use Revolut. Select Revolut method in the payment selector, place your order. Then shop give you a payment link and convert price to our SGD currency. You pay with a credit card and should specify the amount in SGD and add the order ID.

Wise:
Wise about 160 countries and more than 40 currencies are available. From China and Hong Kong you can pay in Yuan. Credit cards also work. You can pay via Wise in any currency, and they will automatically convert it at the current exchange rate. Fast transfers using a PayNow QR code are also available. Place your order via PayNow, then log in to your Wise account to make the transfer. Works for payments from: India, Bangladesh, Cambodia.

PayNow:
This works in the Singapore. A list of authorised banks can be found here: PayNow Participants For easily pay by a phone number transfer. Place the order and get a payment link with QR-code. Also works for payments from countries
India:UPI-GPay -> PayNow
Malaysia: DuitNow -> PayNow

Remitly:
Remitly serve over 170 countries and territories around the world. If you have an account, we also accept payments through this gateway. Write msg to our support to discuss the details.

Possible problems:
After placing an order, the shop will automatically send you an invoice with a payment ID. Sometimes it doesn't come directly to your inbox due to spam filters not working properly. Please check your email-box spam folder. Therefore, should keep the invoice immediately upon ordering. If after payment you do not receive a order confirmation letter from shop in near 1-2 day, send us a message to the any contacts below. Payment systems are not work stable and auto order id notifications are sometimes losted. We'll check it manually.

If you entered the address incorrectly
If an incomplete or incorrect address was given
Should act fast. An undeliverable parcel is held for a limited time. Typically 10 working days from the notification date or after 2 failed delivery attempts, after which it's automatically returned to sender.

Key point: officially SingPost does not do redirection, they deliver to the address as indicated by the sender. But completing an incomplete address, adding the block/unit number is a correction, not a redirection, and they do accept it. It works best when the recipient contacts them, not the sender.

What to do: Recipient should calls SingPost at 1605 or uses the SingPost Mobile App, gives the tracking number and dictates the full address: block, street, #floor-unit, postal code. Requests a redelivery. This is the fastest route. In parallel, the sender submits an enquiry via the form: https://www.singpost.com/support/make-enquiry + tracking number, the old (incomplete) address, the full correct address, and the recipient's contact details. Attach a screenshot of the order. If the parcel is already being held at a specific post office per a Delivery Notification Card, the simplest option is for the recipient to collect it in person (ID card), without waiting for anything else. If no card was received, check the tracking to find out which office is holding it. If the status already reads "returned to sender," it's too late - usually the only option is to ship again.

Note: for Registered Service, retrieving/intercepting an item carries an administrative fee of ~S$20, and SingPost explicitly disclaims liability for incomplete addresses. If the parcel actually left Singapore for another country and arrived in the recipient's country, SingPost is no longer involved. The destination country's postal service handles it, and the recipient must contact their own post office.

Please take care when entering your shipping address! Even a small mistake can cause delivery problems and waste a lot of time for everyone involved. You probably don't want to spend your time by package searching for it around the city because of an incorrect address.

Оплата в рублях:
Вы можете сделать заказ посреднику с доставкой из Беларусь. Используйте для рассчета цены средний обменный курс с сайтов: USD to RUB USD to RUB Если условия доставки и цена вас устраивают, сделайте запрос о покупке через Send a Fast Message или любым удобным способом.

This interface quickly sends a message to the support. Please fill in your e-mail address or Telegram id correctly so that you can receive a reply.